RACKOON'S Privacy Policy

Introduction

Rackoon ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online shopping application (the "App"). By accessing or using our App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

• 1. Information We Collect

  We may collect various types of information in connection with the services we provide, including:

  • A. Personal Information

    When you register for an account or use our App, we may ask you to provide certain personal information that can be used to identify you, including but not limited to:

    • Name: Your full name for account identification.
    • Email Address: Used for account verification, notifications, and customer support.
    • Phone Number: Optional, used for account security and communication.
    • Shipping Address: Required to facilitate product purchases and shipping.
    • Payment Information: Credit/debit card details, billing address, and other financial information necessary to complete transactions.

  • B. Usage Data

    We may collect information about how you access and use the App. This Usage Data may include:

    • Device Information: Type of device, operating system, and version.
    • IP Address: Your device's Internet Protocol address for security and analytics.
    • Browser Type and Version:Information about the browser you use to access the App.
    • Pages Visited: The specific pages you visit within the App.
    • Time and Date: The time and date of your visit and interactions with the App.
    • Time Spent on Pages: Duration of time spent on each page.
    • Other Diagnostic Data: Information about your interaction with the App.

  • C. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to monitor activity on our App and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our App.

    Types of Cookies We Use:

    • Session Cookies: These are temporary cookies that expire once you close your browser.
    • Third-Party Cookies:s: These are set by a domain other than the one you are visiting, often for advertising and analytics purposes.

  • D. Other Information Collection

    In addition to the above, we may also collect information through:

    • Surveys and Feedback: We may ask you to participate in surveys or provide feedback about your experience with our App.
    • Customer Support Interactions: If you contact us for support, we may collect information related to your inquiry and our responses.

  • D. Other Information Collection

    In addition to the above, we may also collect information through:

    • Surveys and Feedback: We may ask you to participate in surveys or provide feedback about your experience with our App.
    • Customer Support Interactions: If you contact us for support, we may collect information related to your inquiry and our responses.

• 2. How We Use Your Information

  We use the information we collect in various ways, including to:

  • Provide, Operate, and Maintain our App: Ensuring the App functions correctly and providing customer support.
  • Improve, Personalize, and Expand our App: Developing features and services based on user feedback and usage patterns.
  • Understand and Analyze How You Use our App: Monitoring usage trends to enhance user experience.
  • Communicate with You: Sending emails, notifications, and other communications regarding your account or orders.
  • Process Transactions: Handling payments and shipping of products later in the future.
  • Detect, Prevent, and Address Technical Issues: Ensuring the security and reliability of our App.
  • Provide Customer Support: Offering assistance and resolving inquiries or issues.
  • Send You Marketing and Promotional Messages:With your consent, sending information about products, promotions, and events.
  • Conduct Research and Analysis:Analyzing user behavior to improve our services and offerings.

• 3. Disclosure of Your Information

  We may share your information in the following situations:

  • A. Third-Party Service Providers

    We may employ third-party companies and individuals to facilitate our App ("Service Providers"), provide the App on our behalf, perform App-related services, or assist us in analyzing how our App is used. These third parties may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • B.Legal Requirements

    We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Other Situations Where We May Disclose Your Information:

    • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your Personal Information may be transferred
    • Affiliates: * We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy
    • With Your Consent: We may disclose your personal information for any other purpose with your consent.

• 4. Security of Your Information

  The security of your information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of your information to protect it from unauthorized access, destruction, use, modification, or disclosure

  • A. Data Encryption

    We use encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to know your personal information to perform a specific job (e.g., customer service) are granted access to personally identifiable information.

  • B. Security Measures

    We have implemented various security measures, including firewalls, data encryption, and secure server environments, to protect your information from unauthorized access and use.

    However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

• 5. Data Retention

  We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

  • A. Retention Periods

    The retention periods for different types of data vary based on the purposes for which the data was collected and any legal requirements that may apply. For instance, transaction data may be retained for a longer period to comply with tax regulations.
    
    We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen security or to improve the functionality of our App, or we are legally obligated to retain this data for longer time periods.

• 6. Your Rights and Choices

  • A. Access and Update Your Information

    You have the right to access and update your Personal Information. If you wish to access, correct, update, or delete your Personal Information, you may do so by logging into your account or contacting us directly. You can also request a copy of your Personal Information in a structured, commonly used, and machine-readable format.

  • B. Opt-Out Options

    You may choose to stop receiving marketing emails from us by following the unsubscribe instructions provided in those emails. You may also contact us to request that we stop sending you promotional communications.

  • C. Cookies Management

    You can manage your cookie preferences by adjusting your browser settings. Most web browsers allow you to refuse cookies or to alert you when a cookie is being sent. However, if you choose to refuse cookies, you may not be able to use some features of our App.

  • D. Data Portability

    You have the right to request the transfer of your Personal Information to another organization or directly to you under certain conditions, subject to the technical feasibility of such transfer.

  • E. Right to Erasure

    You have the right to request the deletion of your Personal Information under certain circumstances, including if the data is no longer necessary for the purposes for which it was collected or if you withdraw consent.

  • F. Right to Withdraw Consent

    If we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time, but this will not affect the lawfulness of any processing carried out before you withdraw your consent.

• 7. Children's Privacy

  Our App is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

  • A. Parental Consent

    In cases where we collect information from children, we will require verifiable parental consent before collecting, using, or disclosing Personal Information from children under the age of 13.

• 8. Changes to This Privacy Policy

  We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and we will update the "Effective Date" at the top of this Privacy Policy.

  • A. Notification of Changes

    We will notify you of any significant changes to this Privacy Policy through email or by providing a notice on our App prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  • B. User Acknowledgment

    Your continued use of the App after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy.

• 9. Contact Us

  If you have any questions about this Privacy Policy, please contact us:

  • Email [email protected]

• 10. International Data Transfers

  Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

  • A. Legal Basis for Processing

    If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

• 11. Links to Other Websites

  Our App may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

  • A. No Responsibility for Third-Party Policies

    We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

• 12. User-Generated Content

  Our App may allow users to add different product links, or other content ("User-Generated Content"). Any User-Generated Content you submit may be publicly displayed if you agree and may be viewed by other users of the App.

  • A. Responsibility for User-Generated Content

    You are solely responsible for any User-Generated Content you post and for the consequences of posting it. We do not endorse any User-Generated Content, and we reserve the right to remove or edit User-Generated Content at our discretion.

• 13. Third-Party Advertising

  We may use third-party advertising companies to serve ads when you use our App. These companies may use information about your visits to our App and other websites that are contained in web cookies to provide advertisements about goods and services of interest to you.

  • A. Ad Networks

    These third-party ad networks may use technology to send the advertisements that appear on our App directly to your browser. They automatically receive your IP address when this happens.

• 14. Governing Law

  This Privacy Policy is governed by the laws of Dallas, TX.
  This detailed Privacy Policy aims to be comprehensive and transparent about our data handling practices. We encourage you to read it carefully. If you have any concerns or questions, please don't hesitate to contact us.